IT Support Analyst with Dutch

Looking for a a tech job? Here IT is!

As an IT support Analyst, you will be providing technical support relating to IT problems, incidents and queries to Dutch-speaking clients.

What can you expect on daily bases

• Identify customer requests/problems and follow defined resolution procedures; documentation of troubleshooting efforts and customer informtation in data capture tool
• Be the primary knowledge resource for a product/service and aid in process/procedural improvements
• Provide new hire training and assist in the creation and enhancement of training material
• Ability to pinpoint customer needs and maintain high customer satisfaction
• Follow up on incidents and customer issues via phone, web or email
• Identify root causes for customer dissatisfaction and recommend solutions to improve overall customer satisfaction

Requirements

• Fluent Dutch (C1+) and English (B2+)
• Knowledge of web applications concepts: HTML, HTTP, browser, server
• Knowledge of web services concepts: exposed vs consumed, synchronous vs asynchronous, XML, XSD
• Experience with Microsoft SQL Server Management Studio and TSQL basic SELECT queries
• Troubleshooting of software applications
• Universitylevel diploma (preferably in Computer Sciences) nice to have
• Willing to develop knowledge in the area of Capital Markets
• Very good communication, interpersonal and teamwork skills

Required education

• university degree

Language skills

• Dutch: B2 - upper intermediate
• English: B2 - upper intermediate

Benefits

• Vacation up to 25 days
• Meal Vouchers
• Cafeteria
• Life/Pension Insurance Contribution
• Sick Days
• Overtime Compensation
• Referral Bonus
• Anniversary Present
• Trainings and language courses
• Language Academy
• Employee Discounts
• Employee Share Purchase Program
• Teambuilding
• Possibility to grow inside the company