IT Service Desk Coordinator | VímVíc.cz
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IT Service Desk Coordinator

Praha
Full-time work
Výběrové řízení bylo ukončeno

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  • On the position of IT Service Desk Coordinator you will be responsible for managing and monitoring the requests and incidents of internal clients in NTT.
  • What you'll be doing:
  • Tracking and monitoring of the Incident SLAs
  • Timely escalation to DAM/Team Leader in case SLA fulfilment is endangered
  • Creation (and closure) of Major Incident
  • Primary contact for status requests re. incidents for the client and associated service providers
  • Planning and coordination of incident resolution activities for complex or multi-tower incidents
  • What would make you a good fit for this role?
  • Previous working experience within an IT support environment
  • Very good level of English and German
  • Willingness to work on 24x7 shifts
  • Excellent attention to details focussed on accuracy and quality of delivery
  • Collaborative team player but also able to work independently
  • Adaptability to multi-cultural environments - displaying cultural sensitivity
  • What we offer:
  • Variable bonus
  • 5 weeks of vacation
  • 3 sick days per year
  • Notebook and mobile phone
  • Meal vouchers in value of 100 CZK with 55% company subsidy
  • Contribution to the pension insurance in the amount of 1,000 CZK monthly
  • Cafeteria system
  • Multisport card
  • Compensation of salary beyond the statutory wage compensation in the amount of the full fixed basic salary for temporary incapacity up to 21 days per year
  • Over standard healthcare
  • Refreshment (fruit, coffee, tea), monthly company breakfasts
  • We accelerate our employees’ careers through customized development paths as well as helping them to become certified professionals.

Základní údaje o pracovní pozici

Pozice:
IT Service Desk Coordinator with German
Typ pracovního poměru:
Full-time work
Místo výkonu práce:
Milevská 2095/5, 14000 Praha - Krč, Czech Republic
Minimální stupeň vzdělání:
Secondary education or professional training with a school-leaving exam
Další informace o volném místě:
Pozice není vhodná pro OZP.

Kontaktní údaje

Kontaktní osoba:
Lucie Hamplová

Získejte informace o nových volných místech dříve než ostatní

Odběr můžete kdykoliv lehce zrušit.