IT Helpdesk with German

Are you a German speaker with an interest in IT?

A global leader in the IT field is currently looking for new members to join their Brno office.

In this role, you will

• Provide highquality 1st line support to users
• Actively troubleshoot to identify, assess, record, resolve and / or escalate incidents and service requests ensuring they are handled within an agreed time limit, within agreed processes and in a professional and customer sensitive manner
• Escalate an incident or troubleshoot tickets according to the company escalation

If you are a results-driven, coommunicative candidate who enjoys problem solving, why not take the next steps and apply today?

All profiles will be considered, but experienced profiles should feature

• Intermediate knowledge of T/S OS (Windows XP10), Browsers, MS Office suite
• Previous experience working in an ICT Service Desk environment
• Intermediate knowledge of Registry Fix, Patch upgrades, Virus T/S, Security, Encryptions
• Intermediate knowledge of Network collaborations & VPN T/S
• Fluent German and English

Required education

• high school education

Language skills

• English: C1 - advanced
• German: C1 - advanced

Benefits

• Monthly performance benefits
• Meal vouchers
• Multisport card
• 5 weeks holiday
• Language courses
• Accommodation for up to 2 weeks if relocating to Brno
• Excellent training opportunities