IT Help Desk - Become a CERTIFIED IT Professional

Gain a valuable IT certificate and become a licensed IT Professional.

We’re looking for candidates who have brief experience in customer support or IT help desk, who want to be part of something new and help build an international support business. You will have an opportunity for career progression and gaining valuable IT skills. You will be provided with a detailed training so the position is also available for juniors with strong motivation for IT and technology.

You will mostly be responsible for

• Communicating with VIP clients (international companies, public institutions)
• Dealing with different ITrelated queries, for example, systems security setting, access setting, data centers, routing and others
• Creating tickets and clients' requests
• Providing client care via phone/email
• Forwarding difficult or complex trechnical problems
• Data maintainance

What do you need to apply?

• Experience from customer support / IT support is an advantage
• Fluent English an
• Second language advantage intermediate to advanced level German, French, Dutch, Danish, Portuguese or Italian
• Passion for IT training will be provided
• Client oriented and proactive
• Willingness to work a flexible schedule

Required education

• university degree

Language skills

• English: B2 - upper intermediate
• German: B2 - upper intermediate

Benefits

• Annual bonus
• 5 weeks of holiday
• 2 Sick Days
• Meal vouchers
• Contribution to public transport
• Contribution to pension scheme
• Multisport card
• Extra health care
• Cell phone for personal use