Do you speak Finnish or Swedish? IT positions available

A global leader in IT solutions is looking for speakers of Finnish OR Swedish to join their Brno team.

In this role, you will

• Provide highquality 1st line support to users
• Actively troubleshoot to identify, assess, record, resolve and / or escalate incidents and service requests ensuring they are handled within an agreed time limit, within agreed processes and in a professional and customer sensitive manner
• Escalate an incident or troubleshoot tickets according to the company escalation procedure

Both experienced and low-experienced graduates are encouraged to apply!

Requirements

• Fluent Finnish or Swedish
• Fluent English
• Excellent communication skills
• Excellent problemsolving skills

Experienced candidates should have

• Intermediate knowledge of T/S OS (Windows XP10), Browsers, MS Office
• Intermediate knowledge of Registry Fix, Patch upgrades, Virus T/S, Security, Encryptions
• Experience of working in a busy ICT service desk environment

Required education

• high school education

Language skills (at least one of those listed)

• Swedish: C1 - advanced
• Undefined: C1 - advanced

Benefits

• Monthly performance benefits
• Meal vouchers
• Multisport card
• 5 weeks holiday
• Language courses
• Accommodation for up to 2 weeks if relocating to Brno
• Excellent training opportunities